Delivery & Fulfilment.

We deliver physical goods across all seven emirates of the United Arab Emirates. On-site services — Personal Care bookings, inspections and installations — are available in the service areas shown at the time of booking; if your address falls outside one, the booking flow will tell you before you pay rather than after.

We do not currently ship outside the UAE. Any listing that mentions international supply is a business-to-business arrangement quoted separately and is not covered by this page.

• Daily Fresh: Same-day or next-day within the delivery slot you select at checkout. Perishables are moved chilled and handed over directly — they are not left unattended.
• Electronics and general goods: 1–3 working days to metropolitan addresses, 2–5 working days elsewhere in the UAE.
• Made-to-order and project items: Lead time is quoted per order and confirmed in writing before we take payment.
• Personal Care and on-site services: Performed in the appointment window you booked. We contact you if the provider is running late.

Working days are Monday to Friday, excluding UAE public holidays. Orders confirmed after 16:00 GST start counting from the next working day. Timescales begin when payment clears, not when the order is placed.

All prices on this site are shown in UAE Dirhams (AED). Prices for goods and services supplied in the UAE include Value Added Tax at 5% where it applies, charged under Federal Decree-Law No. 8 of 2017.

Delivery charges depend on the basket, the emirate and the service level. The full amount — goods, VAT and delivery — is shown on the checkout page before you confirm and pay. We never add a charge after that point. A tax invoice is issued for every order and is available in your account.

You get an order confirmation by email as soon as payment clears, and a dispatch notification with tracking where the carrier supports it. Please make sure someone aged 18 or over can receive the order at the address given.

Risk in the goods passes to you on handover at your delivery address. If nobody is available, our carrier attempts redelivery once and then holds the order for collection; unclaimed perishable orders cannot be held and are treated under section 06.

If your order has not arrived by the end of the quoted window, contact orders@afsa.ae or +971 54 595 9540. We will trace it and either redeliver at our cost or refund you in full — your choice.

Check your order on arrival. Report anything damaged, short or incorrect within 7 days of delivery, with photographs where you can. We cover the cost of putting it right, including return carriage. See the Refunds, Returns & Cancellations policy for how the refund itself is processed.

Please check your delivery address before confirming. If an order fails because the address was wrong or incomplete, or nobody could receive it after a redelivery attempt, we refund the goods but not the delivery charge already incurred. Perishable goods that cannot be delivered cannot be restocked or refunded, since they cannot be resold safely.

Severe weather, road closures, customs or carrier disruption can delay a delivery. Where that happens we will tell you as soon as we know and give you a revised date. If the delay makes the order pointless to you, you may cancel it for a full refund including delivery.

We only supply goods approved for sale in the UAE. Some items — including certain batteries, power stations and lithium products — are subject to carrier and civil aviation handling rules and may travel by road only, which can extend the timescales in section 02. Where a restriction applies to something you have ordered, we tell you before dispatch.